Taco Bell

I am sadden to have to write this post...My husband and I had a very bad encounter at the Taco Bell (1707 S Neil St) in Champaign IL. it all started with my husband going to the drive thru on 05/28/2016 around 10pm to pick up dinner after work. He pulled up and the woman working the drive thru asked if he was ready to place his order...He asked for a few moments to look over the menu and she said order when ready. So after a couple of seconds he said he was ready to order...there was no reply on the other end. Another five minutes when by and still he was unable to place an order...or have any communication with the woman working the drive thru. So, he called the store and told the person that answered the phone that he had been now sitting in the drive thru for 10 minutes trying to place and order...and the woman said to him... "I TOLD YOU TO WAIT!" At this point he asked to speak to the manager...She told him to pull up to the window....so he did... The lady then proceed to tell him that she was the manager. My husband said that this is bad customer service and all he wanted to do was place an order and there was no need to be rude. At the time the associate said to him, "that's your opinion." closed the window and refused service. This is when I called the store and asked for the store manager's name. I was called a stupid a number of derogatory names...all climaxing to being called the "N" word, and having her hang up on me. I do have the store manager's name, the district managers name and the regional managers name. I will never again eat at Taco Bell